One of the most draining and distracting challenges most small business owners have is managing staff.
This stress leads to anger, resentment, and overall disharmony creating an unfun (I didn't know it was really a word) environment to work in.
I observed a long time ago that most Starbucks cafes I've frequented typically have 10-12 people on staff, to fill 3-4 positions.
Yet, I'd observed the store manager interviewing people at a frenetic pace just about every time I walked in through the door.
What kind of message do you think it indirectly sends when they know their replacement is sitting at a table observing them?
Never stop looking for talent.
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